It is understood that during your tenancy, things may not go according to expectations, and go wrong. We are committed to resolving any problems and issues quickly.  If the situation cannot be resolved to your satisfaction, please find the complaints procedure is below

1. Making a Complaint

Contact the agency directly with your complaint, by email with subject line: Official Complaint to info@unilivinglondon.com

Your complaint will be acknowledged within 3 working days.

The agency will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2 . If you are unsatisfied

If you believe the matter remains unresolved you should write to the Director at info@umslondon.com

The director will carry out a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent Redress

If you are still not satisfied with their response, you can contact Property Redress Scheme and raise a complaint at the following website:

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https://landlordredress.theprs.co.uk/